Refund policy

Refund Policy – Nauxora

At Nauxora, we are committed to providing high-quality beauty and skincare devices designed to help improve your skin, enhance your beauty routine, and deliver visible results from the comfort of your home. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at mihaidicusara02@gmail.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order.

After this timeframe, we may not be able to accommodate your request as the order may have already entered the processing phase.

If you cancel your order within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products deliver real results. We encourage customers to try the product for at least 14 days to experience the full benefits of Nauxora devices.

If you are still not satisfied, you may return the item after 14 days and within 60 days of receiving your order.

Please note:

  • Shipping costs (if applicable) are non-refundable.

  • The customer may be responsible for return shipping costs.

To initiate a return, please contact our support team by sending an email to:

mihaidicusara02@gmail.com

To help us process your request faster, please include:

  • Your Order Number

  • The Name used for the order

  • The Email Address used at checkout

Damaged Items

We carefully package all orders to prevent damage during shipping.

An item is considered damaged if:

  • The product has a manufacturing defect

  • The product is physically broken

Packaging damage such as dented boxes or minor packaging wear that does not affect the product itself is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery.

To report a damaged product, email us at:

mihaidicusara02@gmail.com

Include:

  • Your order number

  • A clear photo of the damaged item

We will review your case and determine if you are eligible for a free replacement.

We do not refund, replace, or accept returns for items damaged due to:

  • Normal use

  • Wear and tear

  • Improper use or misuse

Shipping and Delivery

While we do our best to ensure timely delivery, Nauxora cannot be held responsible for shipping delays caused by factors outside of our control, including:

  • Courier delays

  • Customs processing

  • Weather conditions

  • Logistics issues

If you experience delivery problems, please contact the shipping carrier directly.

We are not responsible for lost, stolen, or delayed packages once they have been shipped.

Incorrect Shipping Address

It is the responsibility of the customer to ensure that the correct shipping address is entered at checkout.

If the shipping address is incorrect and we are not notified within 24 hours of placing the order, we may not be able to resend the package or issue a refund.

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Customers are responsible for reviewing the most current version of the policy before making a purchase.

By purchasing and continuing to use Nauxora products, customers agree to this Refund Policy.